Last amended and updated January 2020.
We collect information about you when:
You contact us by email or the website contact form, or you have subscribed to our newsletters
You have a relationship with us as a customer
We identify you through research as a potential customer
You apply for a job with us.
Personally identifiable information
This includes your name, email address and other information which identifies you. We collect this on the basis of:
Consent: if you have contacted us, subscribed to our newsletters or you apply for a role with us
Contract: if you are a customer
Legitimate interest: if through research we identify you as a potential customer
We delete personally identifiable information after a reasonable period and we don’t share it with anyone else. We will provide you with any of your personally identifiable information that we hold on request and we will update or delete it on request.
When you use the website we collect log data showing recent activity. This information does not include your name and email address. We use it to diagnose problems with the website.
Data is controlled by Intraflex Ltd. Please contact us at firstname.lastname@example.org
We reserve the right to update this Policy from time to time. If it does so, the updated version will be effective immediately.
This Policy does not cover any collection, use or disclosure by third parties through any applications, web sites, products or services that We do not control or own.
Kinds of information we collect
We collect the minimum information needed to carry out our business activities.
Personal Information is information that identifies you or another person.
When you contact Us by email or by using the Website contact form, or you subscribe to the Newsletter
We may collect Personal Information about you such as your name and email address. We collect this information on the basis that you have given Us consent to do so.
When you have a relationship with Us as a customer
We may collect Personal Information about you such as your name, email address, mailing address and other information required to discharge our business obligations to you. We collect this information on the basis of our contractual relationship with you.
When We identify you through research as a potential customer
We may collect Personal Information such as your name, job title and email address. We collect this information on the basis of legitimate interest because our research indicates that you may be interested in Intraflex services. For example: publicly available information states your interest in or responsibility for certain technologies, or your organization uses certain technologies for which Intraflex offers services. This information may be collected from third parties such as LinkedIn.
When you apply for a role with Us
We may collect Personal Information about you such as your name, email address and other information that you choose to provide to us in the course of your application. For example: date of birth qualifications, experience, information relating to your employment history, skills and experience. We collect this information on the basis that you have given Us consent to do so.
“Non-Personal Information” is information that does not identify you or any other individual, and includes Log Data and Aggregate Information:
Log Data is data that our systems may automatically collect when you use the Website. This may include your unique User Device number, the IP address, type of browser or operating system you use, diagnostic information and the dates and times of your use.
Aggregate Information is data We collect about a group of individuals from which individual user identities have been removed. Information on how you use the Website may be collected and combined with information about how others use the Website, but no personally identifiable information will be included in the resulting Aggregate Information. Aggregate Information helps us understand trends so that we can better develop the Website.
Intraflex uses a third party service, Google Analytics, to collect standard internet log information and details of Website visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting the Website.
How we use your information
We may use or process your Personal Information in the following ways:
To respond to you when you contact or communicate with Us about any matter
To communicate with you in the course of our relationship with you as our customer.
To inform you of Intraflex services. You can opt out of these communications by replying to these emails and instructing Us to stop communicating with you. Opt out information is included in all marketing emails.
To consider your application in respect of a role for which you have applied or in respect of other roles, and to communicate with you in the course of the recruitment process.
Intraflex is the data controller and data processor except where We use the services of third parties, in which case they are the data processor. Please see the “How your information is stored” section below for more information.
We may use Non-Personal Information for any purpose, including: for our own internal purposes; to measure traffic patterns; to understand demographics, customer interest and other trends; to provide, improve and modify the Website; and for promotion and marketing purposes.
How long we keep your information
When you contact Us, We will hold your Personal Information for a reasonable period.
When you are an Intraflex customer, We will hold your Personal Information as long as is necessary to discharge our obligations to you, and as long thereafter as required by regulation or law.
When we identify you as a potential customer, We will hold your Personal Information for a period of 60 days from the first time we contact you. Your information will then be deleted if you do not respond to Us.
When you apply for a role with Us, We will hold your Personal Information for a reasonable period.
How your information is stored
Intraflex uses third-party cloud service providers such as Microsoft, Google and HubSpot to store Personal Information and Non-Personal Information, and information may be stored and processed in any country where they have facilities. This may involve the transfer of your Information to countries, including the United States, which may be outside of your country of residence and may provide for different data protection rules than in your country. If you object to your Information being transferred or used as described in this Policy, please contact Us as set out in the ‘Contact us’ section below.
How your information is kept secure
Intraflex is very concerned about safeguarding the confidentiality of your information. We employ administrative, physical and electronic measures designed to protect your Personal Information and Non-Personal Information from unauthorized access and use. Please be aware that no security measures that We take to protect your information are impenetrable or absolutely guaranteed to avoid unauthorized access or use of your Personal Information and Non-Personal Information. We are not responsible for third party circumvention of Our security measures.
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, sexual orientation, criminal background or membership in past organizations, including trade union memberships, health, genetic or biometric data) to us by any means, except where required by law.
How your information may be disclosed
In certain circumstances which we may share your Personal Information with certain third parties without further notice to you:
As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution or similar event relating to all or a portion of our business or assets, Personal Information may be part of the transferred assets.
Service Providers and Related Third Parties:
We may use third parties to process your Personal Information on our behalf, for instance to perform certain business-related functions such as maintaining databases or processing payments. We require these parties to comply strictly with our instructions and that they do not use your Personal Information for their own business purposes, unless you have explicitly consented to the use of your Personal Information in this way.
We may also disclose your Personal Information if required or permitted by law.
We may disclose Non-Personal Information for any purpose.
Access, correction and deletion
We respect your privacy rights and will provide you with reasonable access to your Personal Information held by Us. If you wish to access or amend Personal Information We hold about you, please contact Us as set out in the “Contact us” section below. At your request, We will supply you with any Personal Information We hold about you. At your request, We will update or delete any Personal Information about you in our database, except where We are required to retain information by law. See also the “Your Rights” section below.
Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:
require Us to correct any mistakes in your information which We hold
require the erasure of personal data concerning you in certain situations
receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal data concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal data
otherwise restrict our processing of your personal data in certain circumstances
claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:
contact us using our Contact details below.
Let Us have enough information to identify you,
let Us have proof of your identity and address, and
let Us know the information to which your request relates.
You can contact our data controller Alan Cotterell at Intraflex Ltd, 14 Austin Friars, London EC2N 2HE, email: email@example.com